Q?
What factors should I consider when deciding on installing a wood-burning fireplace in a new home?
A.
You should consider the following factors:

• How often will you use it?
• Will you be using any other means of heating?
• What is the size of the space you will need to heat?
• Do you want to heat other rooms?
• Are you looking for functionality and ambience?

With these questions answered, we can help you select the best model to meet your needs, including the size of the unit, whether you need a hot air ducting system and if models with our Dual Opening Door System will provide you with the lifestyle factor. For more information, view our comparison table or product range.

Q?
What information is available for my builder/architect?
A.
You can download technical sheets on the fireplace of your choice to discuss with your builder or architect. Do do this, you must sign up as a member. Otherwise, if you require further information, please fill in the contact form or visit a showroom.

Q?
How long does a Chazelles fireplace take to deliver onsite in Australia?
A.
We can deliver within 15 days to most locations.

Q?
How long does a Chazelles fireplace take to install?
A.
If you are installing a wood-burning fireplace with a Chazelles Hot Air Ducting System, it will take approximately 2 – 5 days to install.

For a non-ducted air system installation, it will take approximately 1 day to install. Installing a gas fireplace will take 1 full day excluding the gas connection, which your plumber will need to install prior to the fireplace installation.

Installation times will differ, depending upon the size and the location of your house. Please fill in our contact form for more information.

Q?
Are there any problems installing a gas fireplace into an existing or new fireplace in an apartment or house?
A.
If you have an existing fireplace, the installation is relatively straightforward as long as the size (width, height and depth) of the opening is big enough to accommodate one of our units.

For brand new fireplaces, the installation is straightforward. Fireplace areas with the flue can be built within any room. Walls can be built using fireproof materials and in the case of top floor apartments, a flue can be built through the roof cavity with permission from your Strata Body Corporate. The walls can be finished to match the rest of your room and you can choose a surround that perfectly suits your interior design

For further information, view our gas fireplace page and surrounds page.

Q?
What does the term firebox mean as opposed to fireplace?
A.
In Europe the term firebox means the actual cast iron/steel unit that is built into the fireplace surround. The firebox surround is a design feature and is a separate product. In Australia, fireplace is the general term for both the firebox AND the fireplace surround. This website distinguishes between the fireplace (firebox) under product range and the fireplace surround design.

Q?
Do you send brochures through the mail?
A.
All brochures can be downloaded from this site. However, if you are unable to download them, we can arrange to have them posted to you. Using our contact form, simply email your name and postal details along with the models you are considering.

Q?
Why should I install the Chazelles hot air ducted system?
A.
Our Hot Air Ducting System distributes hot air generated by your fireplace to other rooms in your house. This means you can reduce your home heating costs by heating your whole house from your Chazelles fireplace. As well as optimizing the output efficiency of your fireplace, you reduce the difference between floor and ceiling temperatures and you create a more homogeneous distribution of heat throughout your whole house.

Q?
What is the best type of wood to burn? How should I store it?
A.
Timber that has been seasoned for 12 months or more will provide you with better heat output, less smoke and less build up of creosote in the flue of your chimney. The best way to season timber is to store it off the ground in a dry, covered area. For more information, visit our useful information pages.

Q?
I’m not sure which surround will best suit my fireplace and home. What are my options?
A.
We have a large selection of surrounds made from different architectural materials such as stone, marble, and granite in a range of designer colours. Look through our Fireplace Surround Designs and Finishes image galleries for inspiration to see what would best suit your home. Then visit one of our showrooms to have a design custom made to suit your home.

Q?
Can I install a Chazelles fireplace into an existing fireplace?
A.
Yes, we have seven models in our range that can be installed into an existing fireplace. Please see our comparison table for more information.

Q?
Why should I choose a fireplace made in France compared to a locally made product?
A.
Our parent company in France has been designing and manufacturing fireplaces for over 50 years. We are one of Europe’s leading fireplace brands and we distribute products to 38 countries around the world. Consequently, we have gained a vast amount of knowledge and expertise in designing and engineering fireplaces that maximise heat output, are easy to operate, and are energy efficient. Our advanced technology factory manufacture under strict quality controlled conditions and every unit is tested before it is shipped. We use only quality materials and every product is back with a 10-year warranty. See our About Us pages for more information.

Q?
Why is having a fully cast iron fireplace so important?
A.
Cast iron is a great conductor of heat. The thermal inertia of cast iron ensures the warmth is released for a long time after the fire is over, providing ongoing radiant heat like a radiator. Cast iron also has good corrosion and rust resistance properties, ensuring a long product life.

Q?
Why would I choose a fireplace made from double skin steel and firebricks?
A.
All fireplaces made from heavy-duty cast iron are very heavy in weight and consequently, fireplaces larger than 900 mm are too heavy to easily transport and install.

For this reason, Chazelles developed the Design Collection so we have product solutions for every size and type of installation. Fireboxes in the Design Collection are made from heavy-duty double skin steel and firebricks. This combination of materials ensure the fireboxes are lighter in weight, especially if they are over 900 mm, providing customers with easier and more flexible installation options without compromising their heating requirements.

The benefit of the double skin design structure is to maximise the radiation and convection that is generated between the two skins. The ambient air of the room is naturally drawn through the bottom of the unit and is heated to a very high temperature as it travels between the two skins. The hot air is then released from the top of the unit back into the room.

To compensate the thermal inertia normally found in the cast iron models, fireboxes in the Design Collection are completely lined with firebricks. These firebricks are fully removable, helping to lighten the weight of the firebox for transportation and installation.

Q?
What does the Chazelles limited 10 year warranty cover?
A.
All Chazelles fireplaces are backed by a warranty. Please click here to read Chazelles Fireplace Warranty Policy.

Q?
How can I maximise my heating efficiency and reduce my power bills?
A.
There are a few steps you can take:

Insulate your walls and ceiling with thermal insulation.
Keep doors and curtains closed to conserve heat but still allow the flow of fresh air.
Make sure the fireplace you select has the right amount of output capacity for your floor area. See our comparison table for more information.
Ensure your fireplace is correctly installed by using a qualified installer.
Have your fireplace serviced each year in spring or summer to ensure it is operating at maximum efficiency and have your chimney cleaned annually.
Q?
What safety checks should you undertake when installing a fireplace into an existing masonry chimney?
A.
There are a few steps you need to take:

Check the general internal and external condition of the chimney to ensure it is safe for ongoing use.
Repair any defects.
Ensure the existing fireplace surround is correctly sealed with no gaps.
Have the chimney swept to remove any built up creosote.
Q?
What do I need to know about heat output?
A.
Heat output is rated in kilowatts (kW). The amount of kilowatts you will need depends on where you are located in Australia, the size and design of your home, the number of windows, if you have home insulation, and length of time the fireplace will be operated.

For example, an 18 square metre house that is well insulated will require a lower output than the same sized home with no insulation. Fireplaces should be sized to accommodate average, rather than extreme, temperatures.

Our fireplaces are available in a wide range of models that vary in output from small units intended to heat a single room, to very large units with the capacity to heat relatively large houses. Heat is provided through radiation, convection, and fan forced air distribution. Larger heaters are best suited to homes with an open plan design where heat can be readily and effectively circulated to other areas of the home.